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VISION:
“AFFORDABLE QUALITY HEALTHCARE TO THE MASSES WORLDWIDE”
MISSION:
We at Narayana Hrudayalaya have a dream! “A dream of making quality healthcare available to the masses worldwide”
QUALITY POLICY:
“Narayana Hrudayalaya is committed to provide professional patient care at affordable cost to reach patients globally with holistic approach and continually improve the effectiveness of quality management system.”
QUALITY OBJECTIVES:
i. Provide holistic, timely patient care
ii. Continually upgrade the knowledge and technique in patient care
iii. Customer relationship management
 

Narayana Hrudayalaya became the first hospital in the State to receive accreditation from the National Accreditation Board for Hospitals and Health Care Providers (NABH) for the delivery of highest quality of patient care.

Hospital Chairperson Devi Shetty received the accreditation, instituted by the Quality Council of India (QCI), from Governor Rameshwar Thakur in a simple ceremony at Raj Bhavan.

Stringent standard

Later, talking to presspersons Giridhar J. Giani, Secretary-General of QCI said that it has stipulated stringent patient care standards to validate the quality of care through compliance assessments against 100 stipulated standards.

The emphasis of the standard is on patient care, patient and staff safety, control and prevention of infection in hospitals, special care for disabled group of patients and continuous quality improvement. Narayana Hrudayalaya is the eighth hospital in the country to get QCI accreditation.

Mr. Gyani said the QCI team had inspected the hospital thrice to check adherence to all the standards set by the board.

Recognition

Dr. Shetty said the accreditation provides an opportunity to the hospital to benchmark with the best. It would help the hospital in getting international recognition and medical tourism, he said, while adding the insurance companies, in future, could insist that insurance policy holders should get treatment only in a hospital having accreditation from the QCI.

The QCI was set up in 1997 as an autonomous body by the Union Government, jointly with the India industry represented by the CII, ASSOCHAM and FICCI.

 
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